Terms and Conditions

Effective Date: [Insert publication date]

Welcome to https://tonguetieyork.com. These Terms and Conditions govern your use of the website and text messaging program operated by Katherman Tongue Tie Center (“we,” “us,” or “our”).

Please review these Terms before using our website. If you do not agree with these Terms, please discontinue use of the website. Participation in our text messaging program requires separate consent as described below.

1. Website Purpose

Our website provides general information about our practice, tongue-tie and lip-tie services, and related topics. Information on this website is provided for educational purposes and does not replace an individual examination, diagnosis, or treatment recommendation from a qualified healthcare professional.

Do not disregard professional advice or delay seeking care because of information found on this website.

2. No Provider–Patient Relationship

Visiting our website, submitting a contact form, requesting an appointment, or exchanging general communications with our office does not, by itself, establish a provider–patient relationship.

A provider–patient relationship is established through our practice’s patient acceptance and clinical care procedures.

3. Emergencies and Time-Sensitive Concerns

Our website, contact forms, email, and text messaging program are not intended for emergencies and may not be monitored continuously.

For a medical emergency, call 911 or visit the nearest emergency department.

For urgent questions about an existing treatment or recovery, follow the instructions provided by your treating professional and contact our office directly.

4. Appointment Requests

Submitting an appointment request does not guarantee an appointment. An appointment is confirmed only when our office confirms its date and time.

Please provide accurate contact information so we can respond to your request. Contact our office directly if you need to cancel or reschedule.

Any cancellation fees, deposits, payment obligations, or other patient financial policies will be disclosed separately. These website Terms do not establish those charges.

5. Parents, Guardians, and Authorized Representatives

Our website is intended for adults, including patients, parents, legal guardians, and authorized caregivers.

If you submit information or request services for another person, you represent that you have the authority to do so. Our office may request verification of your identity or authority before discussing protected information or arranging care.

Authorization for treatment and access to a minor’s health information remain subject to applicable law and our clinical procedures.

6. Acceptable Website Use

You agree to use our website only for lawful purposes. You may not:

• Submit false, misleading, fraudulent, or unauthorized information.

• Attempt to access restricted systems, accounts, or information.

• Introduce malicious software or interfere with website operations.

• Use website forms to send spam, solicitations, or abusive content.

• Collect personal information about others without authorization.

• Copy or exploit website content in violation of applicable intellectual property rights.

We may take reasonable steps to prevent misuse or restrict access when necessary to protect the website, our practice, or others.

7. Intellectual Property

Unless otherwise indicated, website text, graphics, logos, photographs, and other materials are owned by Katherman Tongue Tie Center or used with permission or under license.

You may view and print website materials for personal, noncommercial use, provided you retain applicable ownership notices. Other reproduction, modification, publication, or distribution requires permission from the appropriate rights holder, except as permitted by law.

8. Third-Party Links and Services

Our website may link to third-party websites or services, including scheduling tools, patient forms, financing services, or payment platforms.

Those services are governed by their own terms and privacy policies. A link does not necessarily constitute an endorsement. We do not control third-party content, availability, or independent practices.

9. Privacy and Electronic Communications

Our [Privacy Policy — insert link] explains how we handle information collected through our website and related communications.

Our separate Notice of Privacy Practices addresses protected health information where applicable. These Terms do not replace that notice, authorize otherwise prohibited disclosures, or waive your health privacy rights.

Ordinary email, general website forms, and text messages may not be secure. Do not use them to submit sensitive medical details, Social Security numbers, payment card information, or patient photographs unless our office directs you to an appropriate secure method.

10. SMS/Text Messaging Terms

Program Name

Katherman Tongue Tie Center Text Messaging Program

Program Description

With your consent, we may send text messages concerning:

• Appointment scheduling and confirmations.

• Appointment reminders and scheduling changes.

• Responses to your questions or requests.

• Administrative and service-related communications within the scope of your consent.

This program does not automatically enroll you in promotional messaging. Promotional texts, if offered, require separate consent where applicable.

Enrollment and Consent

You may enroll by completing an SMS consent form or another opt-in method provided by our office.

Providing your telephone number or using our website does not, by itself, constitute consent to recurring text messages. If you initiate a text conversation, we may respond to your inquiry; that exchange does not automatically enroll you in recurring or promotional messages.

Messages may be sent using automated technology.

Consent to receive text messages is voluntary and is not a condition of purchasing services or receiving treatment. Contact our office if you prefer another available communication method.

Message Frequency

Message frequency varies based on your appointments, requests, and communications with our office.

Message and Data Rates

Message and data rates may apply. Your mobile carrier’s messaging and data charges are your responsibility. Contact your carrier with questions about your plan.

How to Unsubscribe

Reply STOP to any text message to unsubscribe. You may also withdraw consent by contacting our office or using another reasonable method.

After you unsubscribe, we may send one final text confirming that your request has been processed. Further messages covered by your request will stop unless you subsequently provide new consent.

Unsubscribing from texts does not cancel an appointment or prevent you from receiving care. Please contact our office directly to change an appointment.

How to Get Help

Reply HELP for assistance, or contact:

Telephone: [Insert practice telephone number]
Email: [Insert monitored practice email address]

Rejoining the Program

If you unsubscribe and later wish to receive text messages again, contact our office or complete an available opt-in process to provide new consent.

Telephone Number Ownership and Changes

Only enroll a telephone number that you own or are authorized to use. Notify our office if your number changes, is disconnected, or is reassigned so we can update our records.

Delivery and Carrier Disclaimer

Text messaging availability depends on your device, carrier, network coverage, and other technical conditions. Delivery is not guaranteed.

Carriers are not liable for delayed or undelivered messages.

Do not rely on a text message as your only source of appointment information or urgent clinical instructions. Contact our office if you need confirmation.

Text Message Privacy

We do not sell, rent, or share mobile information or text messaging opt-in data and consent with third parties or affiliates for their marketing or promotional purposes.

We may use service providers and telecommunications carriers solely to deliver and support the messaging program, subject to appropriate restrictions.

For more information, see our [Privacy Policy — insert link].

Health Information and Emergencies

Text messages may be visible to anyone with access to your device or mobile account. Avoid sending sensitive health information through ordinary text messages.

Our texting program is not an emergency service and may not be monitored continuously. For a medical emergency, call 911.

Program Changes

We may modify, suspend, or discontinue the messaging program, subject to applicable law. If a change requires additional notice or new consent, we will provide that notice or obtain consent before implementing the change.

Changes to these Terms do not expand the scope of your existing SMS consent.

11. Website Accuracy and Availability

We make reasonable efforts to maintain accurate, current website information. However, content may contain errors or become outdated, and the website may occasionally be unavailable.

To the extent permitted by law, website information is provided “as is” and “as available,” without warranties concerning its completeness, accuracy, or uninterrupted availability.

Descriptions of treatment, testimonials, and examples do not guarantee a particular result. Treatment suitability and outcomes depend on individual circumstances.

12. Limitations of Liability

To the extent permitted by applicable law, Katherman Tongue Tie Center is not liable for indirect or consequential losses arising from use of, or inability to access, this website.

Nothing in these Terms excludes liability that cannot lawfully be excluded, limits applicable professional duties, or waives patient rights. These Terms do not limit liability for clinical care or replace treatment consent documents.

13. Governing Law

These Terms are governed by the applicable laws of the Commonwealth of Pennsylvania and applicable federal law.

Nothing in these Terms deprives you of mandatory rights or protections available under applicable law.

14. Changes to These Terms

We may update these Terms to reflect changes in our website, services, or legal obligations. Updated Terms will be posted on this page with a revised effective date.

Where required by law, we will provide additional notice or obtain consent before applying a material change.

15. Severability

If a provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

16. Contact Us

For questions about these Terms or our text messaging program, contact:

Katherman Tongue Tie Center
Address: 810 Bonneview Road York PA 17406
Telephone: (717) 430-0174

Website: https://tonguetieyork.com